Our Approach

Safe Environment

Whatever your background or reason for coming to Darlington Mind, you will always find a relaxed, informal environment and a warm welcome. As the leading specialised mental health charity in Darlington and the surrounding area, you can trust us to provide you with the quality care and support services that you deserve. When you call on us, you can be assured you'll be in safe hands.

All Inclusive

We champion inclusion for all and the right to access services and support regardless of disability or ability, religion, culture or ethnicity, including individuals who identify as from LGBTQIA+ or BAME communities. The people who use our services are all individuals with one thing in common; life stressors and personal life events that have led them to want to proactively maintain and improve their mental health and quality of life. We are here for everyone.


We believe that the people who use our services should have every opportunity to have a say and be involved in making our services better by sharing their experiences and influencing the future of our organisation. The skills and contributions of those who have experienced mental health problems are highly valued in our organisation, and it is through those contributions that we continue to shape our service.

The Perfect Fit

Each person we meet has a unique set of different needs and goals. This means that, as an organisation, we have to be flexible. By acknowledging that the people who access our services are all very different, we have developed a wide range of support and recovery services to meet the needs of the individual. We can also tailor our services to suit a specific requirement and work with other support networks.

Friendly Team

The people who work or volunteer with us pride themselves on being able to support those who need assistance when they need it. Sometimes life's journey just gets too difficult. When it's time to reach out, a friendly face or voice on the phone can make all the difference. Our professional team can advise on our range of support and recovery services, put together a customised support package, and offer assistance along the way.

One Goal

We are 100% dedicated to achieving our goal; to directly or indirectly (through business and carer support) assist those who are experiencing emotional or mental health problems. We believe people should have a say in and make informed choices about their recovery support packages and the services they receive and we will do our best to make that happen. Together, we can shape the future of services in our region now and in the future.

"The staff at Mind should all be proud of what they do. The reception staff made a difference because they are friendly and welcoming. Mind has been a real lifeline for me and I would never be able to thank the people at Mind enough for their help."

Post-breakdown Recovery Client

Darlington Mind has been awarded the Mind Quality Mark 2021-24

The Mind Quality Mark is a rigorous quality assurance standard. It sets the bar of good practice and legal compliance for all organisations in the Mind Federation.

Once every three years, local Minds are reviewed against the Mind Quality Mark standards. The reviews are led by people with lived experience of mental health problems and senior leaders from other local Minds. They are based on a robust assessment of documentary evidence as well as interviews with and survey responses from trustees, staff, volunteers, and people who use services.

To achieve the Mind Quality Mark, local Minds must be well-run organisations delivering safe, life-changing support for people with mental health problems.

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