Welcome To Darlington Mind


The Darlington Mind Quality Assurance Promise

 

As the leading specialized Mental Health Charity in Darlington & surrounding area you can trust and rely on us to provide you with the quality care and support services that you deserve.

 

To showcase our commitment to Quality Assurance and to ensure that high Quality Standards are met in every day working life by employees and volunteers, the organisation has embraced & achieves the following rigorous quality standards to offer confidence and trust to people who use or commission Darlington Mind services.

 

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National Mind Awards Darlington Mind Level 2 of the Mind Quality Mark

The Mind Quality Mark (MQM) is a robust quality assurance framework developed by National Mind and endorsed by the Charity Commission.

 

Every local Mind is required to comply with the Mind Quality Mark and submit the required information on time as part of its affiliation agreement with National Mind.

 

The MQM framework is made up of 23 indicators (across 12 standards) and each local Mind assesses its own progress against the indicators. Every self-assessment is then reviewed by National Mind MQM Review Team who checks that the self-assessment and supporting evidence meet the indicators. They also visited Darlington Mind and interviewed Service Users, Trustees, Staff and Volunteers and verified further evidence against the standards.

 

By achieving these quality indicators at Level 2 you can trust in Darlington Mind and be confident it is a quality organization.

 

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Darlington Mind paid and unpaid employees will adhere to The Care Certificate set of standards for health and social care workers in their daily working life which are:

 

  • Understand Your Role
  • Fluids and Nutrition
  • Your Personal Development
  • Infection Prevention and Control
  • Duty of Care
  • Safeguarding Adults
  • Equality and Diversity
  • Safeguarding Children
  • Work in a Person Centred Way
  • Basic Life Support
  • Communication
  • Health and Safety
  • Privacy and Dignity
  • Handling Information
  • Awareness of mental health, dementia and learning disability

 

 

 

 

 









The Social Care Commitment The Social Care Commitment is a voluntary agreement about workforce quality. The Social Care Commitment's primary purpose is to ensure public confidence that people who need care and support services will always be supported by skilled people who treat them with dignity and respect. Employers promise to give their workers the development they need & Staff promise to put social care values into practice in their daily work.
Darlington Mind’s Social Care Commitment is a
promise to:
Darlington Mind Employee's Social Care
Commitment is a promise to:
Recruit staff who care Work responsibly
Provide thorough induction training Uphold dignity
Help staff develop their skills Work co-operatively
Make sure staff understand safety and quality standards Communicate effectively
Take responsibility for how staff work Protect privacy
Supervise staff properly Continue to learn
Support staff to put their commitmentinto practice everyday Treat people fairly
 

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Darlington Mind paid and unpaid employees will abide by the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England which are to:

 

  • Be accountable by making sure you can answer for your actions or omissions.
  • Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their Carers at all times.
  • Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support.
  • Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their Carers.
  • Respect a person’s right to confidentiality.
  • Strive to improve the quality of healthcare, care and support through continuing professional development.
  • Uphold and promote equality, diversity and inclusion.

 

Darlington Mind is committed to the application and framework of the EFQM Excellence Model. EFQM

 

 

 

Compassion in Practice - The 6Cs in Social Care

Introduction
The 6Cs, which underpin the Compassion in Practice strategy, were developed as a way of articulating the values which need to underpin the culture and practise of organisations delivering care and support.
These are immediately identifiable as values which underpin quality social care provision too.

Darlington Mind Ltd has committed to focus on these values expressed in ways which increase consistency within all aspects of our work, workforce, and leadership within the organisation.

 

The 6Cs link to the values, recruitment, qualifications and leadership frameworks in social care. It includes a grid mapping the 6Cs to:

  • Current social care qualifications from the Care Certificate through to the level 5 diploma
  • The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
  • the Social Care Commitment
The six action areas are recognised as the very crucial role that our organisational culture plays in determining the experience of Service Users:
Care Communication
Care is our core business and that of our organisations and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life. Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for ‘no decision about me without me’. Communication is the key to a good workplace with benefits for those in our care and staff alike.
Compassion Courage
Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for ‘no decision about me without me’. Communication is the key to a good workplace with benefits for those in our care and staff alike. Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.
Competence Commitment
Competence means all those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence. A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients, to take action to make this vision and strategy a reality for all and meet the health, care and support challenges ahead.